Privacy Policy

Vikas Dog Grooming

Effective Date: January 28, 2026
Last Updated: January 28, 2026

Vikas Dog Grooming (“Vikas Dog Grooming,” “we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, request services, or book an appointment.

By using our website or services, you agree to the practices described in this Privacy Policy.

1) Information We Collect

We may collect information in the following ways:

A) Information You Provide to Us

When you fill out a form, book an appointment, contact us via phone/text/WhatsApp/email/social media, or create an account, we may collect:

  • Full name

  • Phone number

  • Email address

  • Service address (for mobile service)

  • Appointment preferences (date/time)

  • Messages and communication content

  • Any additional information you choose to provide

B) Pet Information

To safely provide grooming services, we may collect pet-related information such as:

  • Pet name

  • Breed or mix

  • Age / birthday (optional)

  • Sex (male/female), spayed/neutered status (optional)

  • Size/weight category

  • Coat type (single coat/double coat)

  • Health notes provided by you (allergies, sensitivities, behavior notes, special handling needs)

C) Payment Information

Payments may be processed through third-party payment providers. We do not store full payment card numbers on our own systems. Payment providers may collect:

  • Payment method details

  • Transaction amounts and confirmation data

  • Billing information as needed to complete the transaction

D) Automatically Collected Information (Website/Device Data)

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent

  • Referral source (how you found us)

  • Basic analytics and usage data
    This information is generally collected via cookies and analytics tools (see Section 6).

2) How We Use Your Information

We use your information to:

  • Provide, schedule, and manage grooming services

  • Communicate appointment confirmations, updates, and reminders

  • Respond to inquiries and customer support requests

  • Maintain internal records and service history for quality and safety

  • Improve our website, services, and customer experience

  • Prevent fraud, abuse, or unauthorized use of our services

  • Comply with legal obligations and enforce our policies

We do not use your information for selling data to advertisers.

3) How We Share Your Information

We may share personal information only as necessary and as described below:

A) Service Providers

We may share information with trusted vendors who help us operate, such as:

  • Scheduling/booking software

  • Payment processors

  • Website hosting providers

  • Analytics providers (limited data)

These providers are permitted to use information only to perform services for us and are expected to safeguard it.

B) Legal Requirements

We may disclose information if required to do so by law, court order, subpoena, or when we believe disclosure is necessary to:

  • Comply with legal obligations

  • Protect our rights, property, or safety

  • Protect customers, pets, or the public

  • Investigate suspected fraud or security issues

C) Business Transfers

If Vikas Dog Grooming is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy or a replacement policy.

4) Data Retention

We keep personal information as long as reasonably necessary to:

  • Provide services and maintain service history

  • Comply with legal and tax obligations

  • Resolve disputes and enforce agreements

  • Maintain business records and safety notes

We may delete or anonymize data when it is no longer needed.

5) Data Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no system can guarantee 100% security. You understand and accept that:

  • Any transmission of information is at your own risk

  • We cannot guarantee absolute security against unauthorized access

If you believe your information has been compromised, contact us immediately.

6) Cookies & Analytics

Our website may use cookies and similar technologies to:

  • Enable basic website functionality

  • Analyze traffic and user behavior

  • Improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

If we use third-party analytics tools (such as Google Analytics), those providers may collect information under their own privacy policies.

7) Marketing Communications

We may send service-related messages (appointment confirmations, reminders, updates) via:

  • SMS/text messages

  • WhatsApp

  • Email

  • Phone calls

You may opt out of promotional messages at any time by contacting us. Note: service-related communications may still be necessary to complete bookings.

8) Your Privacy Rights

Depending on your location, you may have rights to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of certain information (subject to legal/operational limits)

  • Withdraw consent where processing is based on consent

To request changes, contact us using the details in Section 12.

9) Children’s Privacy

Our services and website are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us so we can delete it.

10) Third-Party Links

Our website may contain links to third-party websites (e.g., Instagram). We are not responsible for the privacy practices or content of third-party websites. Please review their policies.

11) Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with the “Last Updated” date. Continued use of our services after changes means you accept the updated policy.

12) Contact Us

For questions, requests, or privacy concerns, contact:

 

Vikas Dog Grooming
Phone/WhatsApp: +1 (210) 563-9049
Email: [EMAIL]
Service Area: San Antonio, TX (Mobile Service)